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Frequently
Asked
Questions

A comprehensive guide to common questions you may have about our products and services.
Order
How do I order goods at Bevananda?
Step 1: Contact Bevananda Sales.
  • Contact Bevananda sales through the company's official contact number listed on the Bevananda website or social media.
  • Explain the type and quantity of goods you want.
  • Bevananda Sales will help you get the latest price information.
Step 2: Agreement and PO Creation
  • If you are satisfied with the price information provided, you can agree to the order with Bevananda Sales.
  • If you are a new customer, you will need to register your customer information first.
  • Create a Purchase Order (PO) containing detailed order information, such as the type and quantity of goods, shipping address, and payment information.
Step 3: Payment and Goods Pick-up
  • Bevananda will send a pro forma invoice to bill you for payment according to the agreement.
  • Make the payment according to the agreed payment method.
  • Once the payment is received, Bevananda will process your order and send the goods according to the estimated delivery time.
  • Goods can be picked up in various ways, such as pick-up at the Bevananda warehouse or through an expedition service.

Notes:
  • Make sure you always communicate with Bevananda Sales to get the latest information and ensure a smooth ordering process.
  • Keep all order-related documents, such as the PO, pro forma invoice, and proof of payment, for administrative purposes.
 
Where is Bevananda located? Are there branch offices outside Jakarta?
Bevananda does not have any other branch offices outside of Jakarta.
Customers outside of Jakarta can still purchase Bevananda products through the company's website or by contacting Bevananda sales representatives.
Bevananda offers nationwide shipping for all orders.

Head Office
Griya Inti Sentosa Complex, Jl. Griya Agung No. 12A Blok M3, RT.2/RW.20, Sunter Agung, Tanjung
Priok District, North Jakarta, Special Capital Region of Jakarta 14350

Factory and Warehouse
Jl. Jati 2 Blok J5 No. 12, Newton Techno Park, Lippo Cikarang, Bekasi, West Java 17550

Warehouse Medan, North Sumatra
JL Rawe IV Komplek KIM 3 B2, Tangkahan, Medan, North Sumatra
What is the minimum order quantity at Bevananda?
There is no minimum order quantity at Bevananda. However, for your convenience, we recommend that you purchase in smaller quantities through our authorized distributors or resellers. This is because handling and shipping costs for very small orders may not be cost-effective.
What if the item I want is not available?
Bevananda maintains a ready stock of standard items.
Only Custom-order items require a lead time for fabrication.
If a standard item is out of stock, you can place a pre-order. Our sales representatives will provide you with an estimated production schedule before you place your order.
 
Return
I received goods that were not as expected. What should I do?
If you receive a product from Bevananda that does not match your order or is damaged, please follow these steps:
  • Contact Bevananda Customer Service: Reach out to Bevananda Customer Service as soon as possible at +62-811-1995-715.
  • Provide evidence: Attach clear photos and videos of the product to your customer service request. These will serve as evidence of the discrepancy between the product you received and the one you ordered.
  • Timely reporting: Submit your complaint within 3 days of receiving the product. This allows Bevananda to promptly address the issue.
  • Evaluation and resolution: Bevananda's Customer Service team will thoroughly evaluate your complaint and the provided evidence. If the discrepancy is confirmed, they will initiate the process of exchanging the product for the correct one.
  • Prompt inspection: It is crucial to inspect the product carefully upon receipt to identify any issues promptly.
Can I return an item I have already purchased?
General Return Policy:
As a general rule, Bevananda does not accept returns or exchanges for products that have already been purchased. This policy applies to all products, including those purchased at full price, during sales, or as part of promotions.

Exceptions to the Return Policy:
Bevananda may consider returns or exchanges in the following exceptional circumstances:
  • Product Defects: If a product is found to be defective or damaged upon receipt, Bevananda may allow a return or exchange.
  • Incorrect Orders: If you receive a product that is different from the one you ordered, Bevananda may allow a return or exchange.
  • Shipping Errors: If you receive the wrong quantity of products or products that you did not order at all, Bevananda may allow a return or exchange.
Return Procedures:
To initiate a return or exchange request, please follow these steps:
  • Contact customer service: Reach out to Bevananda Customer Service as soon as possible at +62-811-1995-715.
  • Provide Evidence: If the product is defective or damaged, attach clear photos and videos of the issue to your customer service request.
  • Explanation: Clearly explain the reason for your return or exchange request.
  • Authorization: Bevananda Customer Service will review your request and determine if a return or exchange is authorized.
  • Return Instructions: If your return or exchange request is approved, Bevananda will provide you with detailed instructions on how to return the product.
Additional Considerations:
  • Returns and exchanges must be initiated within a specified timeframe, typically within 3 days of receiving the product.
  • The original packaging and all accessories must be included with the returned product.
Product Exclusions:
Please note that the following products are specifically excluded from Bevananda's return and exchange policy:
  • Products purchased during clearance sales, warehouse sales, or other special promotions
  • Custom-made or personalized products
  • Products that have been used or are not in their original condition
Bevananda strives to ensure customer satisfaction by providing high-quality products and transparent policies. However, it is important to understand the company's return and exchange policy before making a purchase.
 
Payment
What payment options are available?
We receive payment by manual bank transfer or bank cheque.
Certain products can be ordered through Tokopedia marketplace. Tokopedia provides a wider range of payment methods, including credit cards, e-wallets, and virtual accounts.
 
Can I request a credit term at Bevananda?
Yes, you can request a credit term at Bevananda. However, it is subject to approval and fulfillment of specific criteria set by the company.
Delivery
Does Bevananda provide delivery services?
Bevananda only offers pick-up services from Cikarang warehouse.
If you require delivery to your location, we can arrange with third-party logistics providers for shipment. The cost of shipping through these logistics providers will be borne entirely by the customer.
Can Bevananda ship internationally?
Yes, Bevananda can fulfill international shipping requests. Customers interested in international deliveries should contact Bevananda's sales representatives for further information and assistance.
Product & Quality
Is Bevananda a manufacturer or distributor?
Bevananda is a manufacturer that directly produces a wide range of products made from steel wire, including gabions, wire mesh, chain link fence, wire fencing, barbed wire, razor wire, cable trays, cable cages, and more.

We also have partnership with several associates to offer complimentary products and services, such as autogate systems, access control solutions, and electric fences. These partnerships enable us to provide comprehensive solutions that integrate their core products with these complementary offerings.
 
How can we be sure of the quality of Bevananda products?
Bevananda is committed to delivering high-quality products that meet or exceed industry standards. To ensure this, they have implemented a comprehensive quality assurance system that encompasses various certifications, internal testing, and customer support measures.
  • Standar Nasional Indonesia (SNI) Certification: Bevananda's products are certified to meet the stringent quality standards established by the Indonesian National Standard (SNI). This certification signifies that their products adhere to specific safety, performance, and manufacturing requirements.
  • Tingkat Komponen Dalam Negeri (TKDN) Certification: Bevananda has also obtained TKDN certification, which indicates that their products incorporate a significant percentage of domestically sourced components. This certification aligns with the government's initiative to promote domestic manufacturing and reduce reliance on imports.
  • ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 Certifications: Bevananda's commitment to quality extends beyond product certifications. They have also achieved ISO 9001:2015 certification for quality management systems, ISO 14001:2015 certification for environmental management systems, and ISO 45001:2018 certification for occupational health and safety management systems. These certifications demonstrate Bevananda's dedication to continuous improvement in all aspects of their operations, from product development to environmental responsibility and employee well-being.
  • Internal Independent Laboratory: Bevananda maintains an internal independent laboratory to conduct rigorous testing of raw materials, in-process components, and finished products. This in-house testing ensures that quality standards are consistently met throughout the manufacturing process.
  • MILL CERTIFICATE Availability: Bevananda provides customers with the option to request MILL CERTIFICATES, which document the detailed test results for the specific products they purchase. This transparency allows customers to verify the quality attributes of the products they receive.
Bevananda's comprehensive quality assurance system, encompassing certifications, internal testing, and customer support measures, provides strong assurance to customers that their products are of the highest quality. This commitment to quality has earned us a reputation as a reliable and trusted supplier in the industry.
 
Contact
How can I contact the Bevananda team?
Contact Information:
Business Hours:
  • Monday - Friday: 08:00 - 17:00
Partnership
Can I register as a Bevananda agent or reseller?
Thank you for your interest in becoming a Bevananda Agent or Reseller. Currently, this program is designed for established customers with a history of successful transactions. If you meet these qualifications, we encourage you to reach out and discuss potential business opportunities.
Career
How to Join the Bevananda Team ?
Are you open-minded, creative, and ready to embrace new challenges?
We are seeking individuals who possess these qualities to join our dynamic team. We value fresh perspectives and innovative ideas. Optimize your potential and thrive in a collaborative environment and grow together with us.

To apply, simply follow these steps:
  1. Craft a Compelling CV: Prepare a well-structured CV that highlights your relevant skills, experience, and accomplishments. Showcase your strengths, passion, and suitability for the desired role.
  2. Express Your Interest: Send your CV to the email address provided: recruitment@bevananda.com In your email, express your keen interest in joining the Bevananda team and briefly explain why you believe you would be a valuable asset to the company.
  3. Await an Invitation: If your profile aligns with their current openings and requirements, you may receive an invitation for further evaluation, such as an interview or assessment.
For consultation and ensuring product availability, you can contact us at:

For information regarding delivery, nearest distributor, special prices or other matters regarding products, you can contact us at:

021 – 641 1624 sales@bevananda.com
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